This Privacy Policy applies to your personal information when you visit https://imoexpert.bg or use our services through this site and does not apply to other sites or services that we do not own or control. It applies to all visitors to our site and is intended to help you understand what personal data we collect, why we collect it and what we do with it.
We want you to be aware of how we use your information and the ways in which you can exercise your rights.
This Privacy Policy aims to inform you how we manage your personal data, what your privacy rights are and how the law protects you. By using any of our services and/or registering an account, you acknowledge that you have read and understood this Privacy Policy as well as our Cookie Policy.
CONTACT DETAILS
DATA ABOUT THE CONTROLLER
The company providing you with services through this website in the capacity of Personal Data Controller is "ImoExpert" EOOD with EIK 207649203, registered office and management address in Burgas, 47 Traycho Kitanchev Street, office 7, represented by Dragomir Kazakov, email: office.imoexpert@gmail.com, tel.: 0898369989.
THE DATA WE COLLECT AND HOW WE USE IT
Personal data is data that describes and relates to someone in a personal capacity. It is data by which individuals can be identified.
We collect some personal data in order to provide services to all of our customers. We only process personal data for lawful reasons. We do not sell or otherwise distribute your personal data.
We process the following personal data about individuals for the following purposes:
Customer data: three names, personal identification number, details of identity document, e-mail address, telephone number, correspondence address, permanent address and, in certain cases, details of family status, in order to prove ownership of real estate.
Identification data such as names, personal identification number, identity document data, permanent address and correspondence address and, in some cases, marital status, are necessary for us to verify your identity when entering into a contractual relationship in order to provide real estate intermediary services and prepare the necessary documents in this regard.
E-mail address, telephone number, mobile phone number and address are necessary for us to contact you at any time during the performance of the requested services in connection with their successful and timely implementation, to respond to your inquiries and other requests.
Subject to your explicit consent, depending on your device permissions, if you post on our Site, we automatically collect and process information about your actual location, including IP address, GPS, Wi-Fi access points and mobile hotspots.
Personal information is collected as users register, request information, sign up for events, apply for jobs, and post opinions through discussion forums or online surveys.
Where we have received an enquiry from you via one of our contact forms, we will use the contact details provided to us to contact you and provide you with the information or assistance you require.
We do not collect personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, or data relating to health, sex life or the human genome.
Where we have received an enquiry from a person via one of our contact forms, we will use the contact details they have provided to contact them and provide them with the information or assistance they require.
We would like to use your e-mail address and telephone number to send you information about our services, promotions, discounts and bonuses that you can use. We will only do this if you give us your consent to receive this information:
- By email;
- By text;
- On the phone;
- In all ways.
Your consent is voluntary and you will be able to use our services even if you do not provide it. However, we believe that such information would be useful to you as it will reflect the development of the services we offer, our latest projects in the real estate business as well as offers tailored to your individual interests and searches.
We will not use your contacts to advertise third party products or services.
You may withdraw your consent to receive this information at any time by contacting us at office.imoexpert@gmail.com.
ON WHAT BASIS WE USE YOUR PERSONAL DATA
The processing of your personal data is necessary in order for ImoExpert Ltd. to provide real estate intermediary services, insofar as it is obliged under the current legislation to store such data, as well as on the basis of the legitimate interests of ImoExpert Ltd. and its contractors to carry out economic activity, insofar as the processing of personal data is limited to the minimum necessary for this purpose.
We acknowledge that each of you is only providing your own personal data that is up to date at the time of submission. Each person declares that the data is his/her own and provides the same voluntarily and of his/her own free will.
"ImoExpert Ltd is not responsible for the collection and lawful processing of data of third parties who are indicated by you when you visit our website.
With regard to the persons with whom we are about to conclude a real estate intermediation contract, we process the following data: full names, identity document data, data from real estate ownership documents, civil status acts and other data that are necessary to identify the person in order to draw up and issue the necessary documents in connection with the provision of intermediary services.
We only use your personal data for marketing purposes if you have given us your explicit consent to do so. The absence of consent or its withdrawal does not affect in any way your ability to use our intermediary services.
Each User has the right to withdraw his/her consent to the processing of personal data at any time by sending an e-mail. This does not affect the lawfulness of the processing we have already carried out on the basis of your prior consent.
HOW WE PROCESS YOUR PERSONAL DATA
The personal data provided to us is processed both by automatic means and manually and is protected by appropriate security measures, taking into account the state of the art, the costs of implementation, as well as the nature, scope, context and purpose of the processing. "ImoExpert Ltd implements appropriate administrative, technical, personnel and physical measures to protect personal data in its possession from loss, theft and unauthorised use, disclosure or modification.
SECURITY MEASURES
All information we receive about you is stored on secure servers and we have taken a wide range of technical and organisational measures that are appropriate and necessary to protect your personal data, including from accidental or unlawful loss, access or disclosure; to identify reasonably foreseeable network security risks and minimise security risks, including through risk assessment and regular testing.
Personal data is accessible only to authorized persons who need access to perform their work in connection with the provision of our services, who have received appropriate training and are required to treat the information as confidential in accordance with the principles of legality, good faith, confidentiality and accuracy.
We do not provide your personal data to third parties without a legal or contractual basis, we do not sell or distribute it.
PROVISION OF SERVICES TO CHILDREN
We only provide services to and allow our website to be used by persons over the age of 18.
In carrying out our activities, there is a real possibility for us to process personal data of children in the mediation of real estate transactions that are owned by children or that will be acquired by children.
When a child purchases real estate, the child must be represented at the transaction by one of his or her legal representatives - parents, guardian or custodian. It is necessary to certify the relationship between the child and the parents. It is possible for a parent, acting on behalf of his or her child, to grant a power of attorney to a third party, whereby the property purchased becomes the property of the child. It is also necessary to prove the origin of the funds with which the property is to be purchased and, if the funds are on deposit in a bank in the child's name, prior permission from the court is required to withdraw the funds.
According to Art. 130, par. 3 of the Family Code, acts of disposal of immovable property owned by a child shall be allowed with the permission of the district court of his/her current address, if the disposal is not contrary to the child's interest. For this purpose, an application is filed by the parent on behalf of the child and the court assesses whether the sale (or exchange) is necessary and in the best interests of the child. The child's need and benefit from the sale must be substantiated, not the parents' benefit. Before making a judgment, the court may require an opinion from the Social Welfare Department of the child's home address as to whether the request is beneficial to the child and in the child's best interests, and may require additional documents from the parents, such as income statements, etc. It is only after the court has issued a judgment granting the application that the transaction itself can proceed.
When we need to process a child's personal data, we always ask for explicit consent to process the data from the child (if over 14) and from their legal representatives (parents or guardians).
WHO HAS ACCESS TO YOUR PERSONAL DATA
The Company grants access to your personal data to the following categories of recipients located within the European Union.
a) Third party service providers who are entrusted with processing activities and who are duly appointed as processors of personal data where required by applicable law, providers of services ancillary to or supporting the services of ImoExpert Ltd and in this context persons providing IT services, experts, consultants, lawyers;
(b) Related parties in their capacity as controllers or processors of personal data;
(c) Competent authorities with a view to compliance with applicable law.
WHAT ARE YOUR RIGHTS
You have the right at any moment:
- to request confirmation of whether personal data relating to you is being processed and to request a copy of your personal data and information relating to the collection, processing and storage of your personal data.
- to request that your personal data be erased on any of the following grounds: the personal data are no longer necessary for the purposes for which they were collected; where you have objected to the processing; where the processing is unlawful; where the data are processed on the basis of your consent and you withdraw that consent; where the personal data must be erased in order to comply with a legal obligation under EU or Member State law to which the controller is subject. We may refuse to erase your personal data for the following reasons: to exercise the right to freedom of expression and the right to information; to comply with a legal obligation to which ImoExpert Ltd. is subject or to perform a task carried out in the public interest or in the exercise of official authority vested in ImoExpert Ltd.; to establish, exercise or defend legal claims.
- ask for your personal data to be corrected if it is inaccurate or completed if it is incomplete.
- to request that the processing of your personal data be restricted if this is applicable and there is a basis for doing so, for example: you contest the accuracy of the personal data, for a period that allows ImoExpert Ltd to verify the accuracy of the personal data; the processing is unlawful but you do not want the personal data to be erased, but only for its use to be restricted; "ImoExpert Ltd no longer needs the personal data for the purposes of the processing, but you require it for the establishment, exercise or defence of legal claims; you have objected to the processing pending verification whether ImoExpert Ltd's legitimate grounds override your interests.
- request to receive the personal data concerning you that you have provided to ImoExpert Ltd in a structured, commonly used and machine-readable format and have the right to transfer that data to another controller where the processing is based on consent or a contractual obligation and the processing is carried out by automated means
- object to such processing of your personal data to the Data Protection Officer, if there are grounds for doing so.
You can send your request to office.imoexpert@gmail.com. In your request, please include your e-mail address, name, address and phone number and clearly indicate what information you wish to receive, change, update, hide or delete.
It is good to know that even after you remove your account or if you have requested deletion of your data, copies of certain information from your account may remain visible in certain circumstances, for example, if you have shared information with social media or other services, or where the retention of such copies is necessary to comply with legal obligations or for legal protection. Due to the nature of caching technology, your profile may not be immediately accessible to others. We may also retain on our servers archival information related to your profile for a period of time after removal or deletion requests if required to comply with applicable law.
You may withdraw your consent in relation to receiving electronic communications sent by us. If you no longer wish to receive e-mails from us for advertising and marketing purposes in the future, you may opt-out of receiving such e-mails by following the unsubscribe instructions in our communications. You may also send a request to the address listed below.
In order for us to be able to fully assist you, please provide us with accurate information about you and specify your request. In exercising your rights, we may request additional information in order to identify you and to fulfil your request.
Please note that where your requests are manifestly unfounded or excessive, in particular due to their repetitive nature, we may:
- charge a fee, taking into account the administrative costs of providing the information or communication or taking the action requested, or
- Refuse to act on the request.
We will use reasonable endeavours to comply with your request within 30 days of receipt. If necessary, this period may be extended by a further two months, taking into account the complexity and number of requests.
STORAGE PERIOD FOR PERSONAL DATA
We will retain your personal data for the period necessary to fulfill the purposes for which the data was collected as described in this Privacy Policy.
At the end of the retention period, your personal data will either be deleted or anonymised.
The data collected at initial contact with the person is retained for a period of 5 years.
The data that is provided when submitting an advertisement through our website is stored for a period of 5 years.
In the case of an intermediary contract, the data shall be stored for a period of 5 years after termination of the contract;
Location data is stored for a period of 5 years.
AMENDMENTS TO THE PRIVACY POLICY
"ImoExpert Ltd reserves the right to amend or update this Privacy Policy including, but not limited to, changes in applicable law and clarifications, instructions, decisions, opinions and orders related to applicable law. Any changes to this Privacy Policy will be posted on the Site for users' information.
SUPERVISORY AUTHORITY
To exercise your rights and for questions related to the protection of your personal data, you can contact the supervisory authority, the Commission for the Protection of Personal Data, as follows:
Address. "2 Tsvetan Lazarov
Tel. +359 2 915 3580
Fax +359 2 915 3525
Email: kzld@cpdp.bg
Website: http://www.cpdp.bg/
CONTACT
If you have any questions regarding this Privacy Policy, please contact us at the following email address: office.imoexpert@gmail.com
